Return & Refund Policy

Return & Refund Policy (Standard Shopify Version, Directly Usable)


Effective Date: [Month Day, Year]

Thank you for shopping with our store. If you are not fully satisfied with your purchase, we are here to help with returns, exchanges and refunds under the following standard policy.

1. Return Eligibility & Timeframe


  • We accept return requests within 30 calendar days from the date your order is delivered.
  • To qualify for return, items must be unused, unwashed, unworn, kept in original condition, with all original packaging, tags, labels and accessories intact.
  • Items with obvious signs of use, damage caused by improper use, or missing original parts will not be eligible for return or refund.

2. Non‑Returnable Items


The following items are final sale and cannot be returned, exchanged or refunded:

  • Clearance/discounted sale items
  • Personal care products, hygiene goods
  • Custom‑made, personalized or engraved products
  • Perishable goods (if applicable)

3. Return Shipping Cost


  • Customers are responsible for all return shipping fees. Original shipping charges for your order are non‑refundable.
  • If returns are caused by our errors (wrong item sent, defective/damaged products, missing parts), we will cover the return shipping cost.

4. Refund Process


  • Once we receive and inspect your returned item(s), we will process your refund within 5–10 business days.
  • Refunds will be issued back to your original payment method. Please allow extra time for your bank or payment provider to process the transaction.
  • We will send you an email notification once your refund is completed.

5. Exchanges


We offer exchanges for size/color issues of the same product within the 30‑day return window, subject to stock availability. If the exchanged item has a price difference, we will charge or refund the difference accordingly.

6. Damaged or Defective Items


If you receive damaged, defective or incorrect items, please contact our customer service within 7 days of delivery with photos/videos as proof. We will arrange a free replacement or full refund for you.

7. How to Initiate a Return


To start a return request, please contact our customer service via:

  • Email: [Your Store Support Email]
  • Order Message on our Shopify store

Please provide your order number, full name and return reason in your message. We will send you return instructions within 24 hours.

8. Contact Us


If you have any questions about our return & refund policy, please reach out to our support team at [Your Store Support Email].